If you have an active support subscription any tickets submitted will be subtracted from your monthly contract.  If you do not have an active support contract you will be invoiced for the time spent at the end of each calendar month.  All support queries are calculated in batches of 15 minutes pro-rata at an hourly rate of £75.00. By submitting a ticket you agree to be charged.

All issues must be submitted via the ticket system. We do not process support queries by email. If you need a support account please contact us.

The old ticket system is still online for reference purposes only. No new tickets or updates will be processed through the old system.