christmas tree2019 Christmas Closing Hours

We will be closed from 16:00 gmt on the 20th December 2019 until 09:00 on the 2nd January 2020.

Tickets will still be actioned during this period but email and telephone response may be delayed.


If you have an active support subscription any tickets submitted will be subtracted from your monthly contract.  If you do not have an active support contract you will be invoiced for the time spent at the end of each calendar month.  All support queries are calculated in batches of 15 minutes pro-rata at an hourly rate of £75.00. By submitting a ticket you agree to be charged.

All issues must be submitted via the ticket system. We do not process support queries by email. If you need a support account please contact us.