If you have an active support subscription any tickets submitted will be subtracted from your monthly contract.  If you do not have an active support contract you will be invoiced for the time spent at the end of each calendar month.  
 
All support queries are calculated in batches of 15 minutes pro-rata at an hourly rate of £75.00. By submitting a ticket you agree to be charged.
 
All support activitiy is subject to our support policies.

All issues must be submitted via the ticket system. If you’re an existing customer and require support please log in to your account area and submit a support request where one of our technical support staff will be happy to help.
 
For security reasons we can’t provide support for existing accounts without the request coming from the secure client area. If you don’t know your client area password, you can request a password reset.